Terms of service

Terms of Service

Last Updated: August 9, 2026

Welcome to Veliore. These Terms of Service ("Terms") govern your access to and use of the Veliore website, including browsing, purchasing products, creating an account, and using services available through our website.

By accessing or using our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Terms

These Terms apply to all visitors, customers, and users of the Veliore website.

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website. Where required by law, minors may use our website only with the involvement or consent of a parent or legal guardian.

Veliore reserves the right to update or modify these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

2. Account Terms

Some features of our website may require you to create an account.

When creating an account, you agree to:

  • Provide accurate and complete information.

  • Keep your account information up to date.

  • Keep your login credentials confidential.

  • Be responsible for activity conducted through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must not use another person's account without permission.

Veliore may suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colors, and other information displayed on our website are accurate.

Minor differences may occur due to screen settings, photography, manufacturing variations, packaging changes, or other factors.

We do not guarantee that product colors or visual representations will appear exactly the same on every device.

If a product is listed with an obvious pricing, description, or technical error, Veliore reserves the right to correct the error and, where appropriate, cancel the affected order and provide a refund.

4. Pricing and Payment

All prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. Price changes will not normally affect orders that have already been accepted and confirmed, except where an obvious error or other lawful reason applies.

Applicable taxes, shipping charges, or other fees may be displayed separately during checkout where applicable.

We accept payment methods made available through our checkout or authorized payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, or is identified as unauthorized or fraudulent, Veliore may cancel or suspend the relevant order.

5. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You may receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted.

Veliore reserves the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product availability.

  • Pricing or listing errors.

  • Suspected fraud or unauthorized transactions.

  • Incorrect customer or delivery information.

  • Shipping restrictions.

  • Violation of these Terms.

  • Other circumstances permitted under applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund for the amount paid for the cancelled order, subject to applicable law and payment-provider procedures.

6. Shipping and Delivery

Veliore will make reasonable efforts to process and dispatch orders after successful payment or order confirmation.

Estimated delivery times may vary depending on the destination, shipping partner, product availability, weather, public holidays, logistics disruptions, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping or delivery partner, delivery is also subject to that provider's operations.

You are responsible for providing accurate and complete shipping information. Veliore is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

If your order is delayed, lost, damaged, or otherwise affected during delivery, please contact us at:

helloveliore01@gmail.com

We will make reasonable efforts to assist you and coordinate with the relevant delivery partner where appropriate.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return and Refund Policy, which forms part of these Terms.

Before placing an order, please review our Return and Refund Policy for information regarding:

  • Return eligibility.

  • Return time limits.

  • Damaged or defective products.

  • Exchange conditions.

  • Refund processing.

  • Non-returnable products.

  • Return shipping requirements.

Where a refund is approved, the refund will generally be processed through the applicable payment method or in another lawful manner.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable Indian law.

8. Order Cancellations

Order cancellation may be available before an order has been processed or dispatched, subject to our applicable cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

To request a cancellation, contact us as soon as possible at:

helloveliore01@gmail.com

9. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activities.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Use automated systems to access the website in a way that could interfere with its operation.

  • Abuse promotional offers, discounts, referral programs, or other offers.

  • Impersonate Veliore, its employees, representatives, or another person.

  • Use the website for any unlawful or unauthorized purpose.

Veliore reserves the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Intellectual Property

Unless otherwise stated, the Veliore website and its content—including logos, brand names, text, graphics, images, product descriptions, designs, and other materials—are owned by or licensed to Veliore and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

We may also provide links to third-party websites.

Third-party services and websites may have their own terms and privacy policies. Veliore is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Veliore will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or related to your use of our website or products.

We are not responsible for losses caused by circumstances beyond our reasonable control, including natural disasters, severe weather, internet or telecommunications failures, strikes, government actions, transportation disruptions, or other force majeure events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protections.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss or claim is caused by Veliore's own unlawful conduct or where such indemnification is prohibited by applicable law.

14. Disclaimer

We aim to keep our website accurate, secure, and available, but we do not guarantee that the website will always be uninterrupted, error-free, or free from security vulnerabilities.

Nothing in these Terms is intended to exclude any statutory warranty, consumer protection, or other right that cannot legally be excluded under Indian law.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or jurisdictional rights available under applicable law, disputes arising from or relating to these Terms or your use of the Veliore website shall be subject to the jurisdiction of the competent courts in India.

Nothing in this section is intended to restrict any legal right a consumer may have to approach a competent authority, forum, or court under applicable Indian law.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to remain in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies published on our website, constitute the terms governing your use of our website and purchases from Veliore, to the extent permitted by applicable law.

18. Contact Us

If you have questions about these Terms, please contact us:

Veliore
Email: helloveliore01@gmail.com

We will make reasonable efforts to respond to your questions and concerns.

Veliore
Quality products. Thoughtful shopping. Trusted service.