Refund policy
Return and Refund Policy
Last Updated: August 9, 2026
At Veliore, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.
Please read this policy carefully before requesting a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return:
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The return request must be submitted within 7 days of receiving your order.
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The product must be unused and in its original condition.
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The product should be returned with its original packaging, tags, labels, accessories, and included documentation, where applicable.
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The product must not be damaged due to misuse, improper handling, accidents, or normal wear and tear.
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Proof of purchase or order details may be required.
Certain products may have additional return conditions or may not be eligible for return. Please see the Non-Returnable Items section below.
2. Return Timeframe
Return requests must be submitted within 7 days from the date you receive your order.
To request a return, contact us at:
Please include your order number and a brief description of the reason for the return. We may also request photographs or videos of the product to help us assess the request.
Returns requested after the applicable return period may not be accepted, except where required by applicable law.
3. Return Request and Approval
After receiving your return request, Veliore may review the information provided and determine whether the product qualifies for a return.
If your return is approved, we will provide instructions regarding how and where to send the product.
Please do not send products back without receiving return instructions from us, as unauthorized returns may not be accepted or may cause delays.
4. Return Shipping Costs
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, Veliore will make reasonable efforts to resolve the issue.
Where the issue is confirmed to be our responsibility, we may provide an appropriate solution, which may include a replacement, exchange, or refund, and may cover reasonable return shipping costs where applicable.
Change of Mind or Other Eligible Returns
For eligible returns that are not caused by a damaged, defective, or incorrect product, the customer may be responsible for return shipping costs, where permitted by applicable law.
Any applicable return shipping charges will be communicated before the return is completed.
5. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at:
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging, where relevant
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A video, if reasonably necessary to demonstrate the issue
We may ask for additional information to help investigate the issue.
Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, refund, or another appropriate remedy.
6. Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be initiated through the original payment method where reasonably possible.
Refunds may take 5–7 business days to be processed after approval. The time required for the refund to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment provider.
Shipping charges, if applicable, may be refundable in circumstances where the return is due to a damaged, defective, incorrect, or otherwise qualifying product, subject to applicable law and the circumstances of the order.
7. Exchanges
Where available, Veliore may offer an exchange for an eligible product.
Exchange availability may depend on product availability, size, color, variant, and the reason for the exchange.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law and this policy.
To request an exchange, contact us at:
8. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.
Non-returnable products may include:
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Personalized or customized products
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Products marked as final sale or non-returnable
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Products that have been used, washed, altered, or damaged after delivery
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Products missing original packaging, tags, or accessories where these are required for return
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Certain hygiene, cosmetic, personal-care, or intimate products where return restrictions apply
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Digital products or downloadable products, where applicable
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Gift cards, where applicable
The specific return eligibility of a product will be communicated on the relevant product page or at the time of purchase where applicable.
Nothing in this section is intended to limit any mandatory consumer rights available under applicable Indian law.
9. Products Damaged After Delivery
Products damaged through misuse, accidents, improper installation, unauthorized modification, neglect, or normal wear and tear may not qualify for a return, replacement, or refund.
Where a product comes with specific care, installation, or usage instructions, customers are responsible for following those instructions.
10. Refunds for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, we will initiate an appropriate refund through the original payment method or another lawful method.
If an order has already been dispatched, the customer may need to follow the applicable return process instead of cancelling the order.
11. Return Inspection
Returned products may be inspected before a return, exchange, or refund is approved.
If the returned product does not meet the eligibility requirements described in this policy, we may reject the return to the extent permitted by applicable law.
If a return is rejected, we will make reasonable efforts to inform you of the reason.
12. How to Contact Us
For return, exchange, or refund requests, please contact:
Veliore
Email: helloveliore01@gmail.com
Please include your order number and relevant details so that we can assist you as quickly as possible.
13. Changes to This Policy
Veliore may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
Veliore
Quality products. Thoughtful shopping. Trusted service.