Shipping policy
Shipping Policy
Last Updated: August 9, 2026
At Veliore, we are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are processed after successful payment and order confirmation.
Our standard order processing and delivery timeframe is approximately 4–10 business days, depending on your location and shipping method.
During sales, holidays, promotional periods, or periods of high order volume, processing or delivery may take longer than usual.
2. Shipping Methods
Veliore currently offers the following shipping options within India:
Standard Shipping
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Shipping Cost: FREE
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Estimated Delivery: 3–7 business days after dispatch
Express Shipping
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Shipping Cost: ₹99
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Estimated Delivery: 1–3 business days after dispatch
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Available only for eligible locations where express delivery is supported
Express Shipping availability and the applicable ₹99 charge will be displayed at checkout based on your delivery location.
3. Delivery Timeframes
Delivery estimates depend on your location, shipping method, product availability, courier service, and other circumstances.
Standard Shipping: 3–7 business days after dispatch.
Express Shipping: 1–3 business days after dispatch, where available.
These are estimated delivery times and are not guaranteed delivery dates. Delays may occasionally occur because of weather, public holidays, high order volumes, logistics disruptions, incorrect address information, or circumstances beyond our reasonable control.
4. Shipping Costs
Standard Shipping: FREE
Express Shipping: ₹99, where available.
The applicable shipping option and cost will be displayed at checkout before you complete your purchase.
Veliore reserves the right to change shipping charges in the future. Any applicable shipping charges will be displayed before an order is placed.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to monitor the status of your shipment.
Please allow some time after dispatch for tracking information to become active in the shipping provider's system.
If you have not received tracking information within a reasonable period after dispatch, please contact us at:
6. Delivery Address
Please make sure that your name, shipping address, phone number, and other delivery information are accurate and complete when placing your order.
Veliore is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you realize that you have entered incorrect delivery information, contact us as soon as possible at helloveliore01@gmail.com. We will try to assist you, but we cannot guarantee that the information can be changed after an order has been processed or dispatched.
7. Delivery Issues and Delays
Although we work with shipping partners to provide reliable delivery, delays can occasionally occur.
Possible causes include:
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Severe weather
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Public holidays
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High order volumes
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Transportation or logistics disruptions
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Incorrect or incomplete delivery information
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Remote delivery locations
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Natural disasters
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Government restrictions
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Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us at:
We will make reasonable efforts to investigate the issue and assist you.
8. Lost or Damaged Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible at:
Where appropriate, we may work with the shipping provider to investigate the shipment.
If your package arrives visibly damaged, we recommend taking photographs of the package and product and contacting us promptly.
Any replacement or refund for damaged, lost, or incorrectly delivered products will be handled in accordance with our Return and Refund Policy and applicable law.
9. Failed or Missed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the shipping provider may make additional delivery attempts or return the package to Veliore.
If an order is returned because of incorrect or incomplete information provided by the customer or repeated failed delivery attempts, additional shipping charges may apply for reshipment where permitted.
10. International Shipping
Veliore currently offers shipping primarily within India.
International shipping is not currently available unless specifically stated at checkout.
If international shipping becomes available in the future, applicable countries, shipping charges, delivery estimates, customs duties, and taxes will be communicated before the order is completed.
11. Contact Us
If you have questions about shipping or your order, please contact us:
Veliore
Email: helloveliore01@gmail.com
We are happy to assist with questions regarding order processing, tracking, delivery, or shipping issues.
Veliore
Quality products. Thoughtful shopping. Trusted service.